Webinar On Demand 

Leveraging AI for Customer Journey Mapping Success: Boston Children’s Hospital Case Study

Presented originally at the TMRE@Home & FEI Continued Conferences 2023

Watch this session presented jointly by Carmel Dibner of Applied Marketing Science and Stephanie Zawacki of Boston Children’s Hospital. Their presentation provides a deep dive into how machine learning and AI changed the way the #1 pediatric hospital in the U.S. understood the care journey and experiences of its pediatric complex care patients. 

Presenters: Carmel Dibner, Stephanie Zawacki
Length: 00:25:21


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