COVID-19 has changed customer wants, needs and expectations across virtually every industry. Many of these changes will be the “new normal” in a post-pandemic world. Companies in a wide range of industries have turned to Voice of the Customer (VOC) research to better understand, and adapt, to these changing customer needs. Learn how VOC research is helping leading brands to successfully transform their businesses to meet customer demands after the pandemic. During this session, research experts will share real-life case studies from several industries that demonstrate how VOC techniques have evolved to uncover transformative insights quickly and economically during this pivotal time. Join Kristyn and Carmel as they share some of the innovative ways in which companies are disrupting their industries in order to better serve and retain their customers.
This webinar was originally presented by Kristyn Corrigan and Carmel Dibner and broadcasted by All Things Innovation.